Privacy Policy

Leak Detection UK

Leak Detection UK respects privacy. We are a responsible company. We protect your personal information through a stringent data protection system. This privacy policy aims to inform our customers about the data we collect and how we use it. We comply with the data protection law. These rights are granted under UK data protection law (UK GDPR).

1. Information We Collect

Here is the list of particulars we may collect: personal information such as:

Customer Name, address, email, and phone number
Property details when providing leak detection or repair services
Mode of Payment with invoice details (processed securely through third-party providers)
Technical data like IP address, browser type, and website usage (via cookies)

2. How We Use Your Information

Here are the ends where we use your data:

For the provision of water leak detection, repair, and associated services
On receiving inquiries, we respond through this data
This is also used for sending quotes or invoices to our customers
It is the source to improve our website and customer experience through feedback
To ensure compliance with legal and accounting obligations

Note: The most essential point is that we do not sell or share data for marketing purposes.

3. Sharing Your Data

We share data with third parties in some instances. But with trusted third parties. This may include:

For the payment process to third-party processors, e.g., Stripe or PayPal
With the subcontractors or engineers who are in line with us for service delivery
With legal entities, accounting firms, and local regulatory bodies as law-bound to do

Note: All third parties are bound to keep information safe and confidential.

4. Data Retention

Our data retention is limited. According to our data retention policy, we retain your data for up to 6 years. This is for legal obligations (business record). This retention is also for the provision of our services to you on every contact without any delay.

5. Cookies

Our website cookies aim to improve functionality. They also serve to collect analytics. These cookies can be easily managed through browser settings. You can manage or disable them.

6. Your Rights

Under UK GDPR, you have the right to:

Access, correct, or delete your personal data
Object to certain processing activities
Withdraw consent for marketing or cookie use

We are available 24 hours a day to serve you and protect your rights. You can exercise your rights by contacting us at privacy@leak-detection.co.uk.

For your own peace of mind and satisfaction regarding our data handling, you can contact the Information Commissioner's Office (ICO) at www.ico.org.uk.

7. Updates

This Privacy Policy is subject to time-to-time updates. We will keep this policy updated over time. For the latest version, please check it from time to time.